COVID  - 19

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All Emmett Grace offices remain open at present - although the witnessing of documents is now by appointment only.  For clients under advisory to self-isolate, please telephone us to make alternative arrangements. Should government restrictions change, it may become necessary for the staff at our practice to operate remotely. We expect that we will be able to continue to attend to all communications with our clients and other practitioners.

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Advice:

For current conveyancing matters, we feel it necessary to advise that there is a prospect that your matter may be impacted by unfolding events. Please rest assured we are putting every foreseeable measure in place to avoid this occurring. However, a widespread lockdown or closure could have unknown impacts. We ask you to please consider the following:

1. Please ensure that you have provided us with your current telephone and email address. It is preferable, almost essential, that we have at least an email and a mobile phone number to ensure that we can communicate effectively. In the event that we only hold one phone number or email, it would be prudent to ensure that we perhaps also have an additional contact in case we have difficulties contacting you. If any of these contact details change please tell us immediately.

2. Please make your best endeavours to ensure that you have access to printing facilities at your home. We have made our best efforts to ensure that documents which we require in original form have already been obtained and we are endeavouring to proceed on the basis that you will be able to promptly sign and return any further documentation.

3. In the event that you do not have a printer or a mobile phone to take images of any necessary documentation, please urgently contact our office so that alternative arrangements can be made where possible.

4. Please make your best efforts to ensure that you have signed all documentation that is required from your bank and ask them what documents and processes must be done in person or in original format. Please let us know urgently if at any time your bank advises you that it may have difficulties in proceeding with your transaction in the timeframe required as there may be real financial consequences if that is the case.

5. If you do not have access to internet banking, please contact our office immediately as it is highly likely we will require you to make funds transfers during this time. HOWEVER, PLEASE ENSURE THAT OUR EXISTING CYBER SECURITY GUIDELINES ARE FOLLOWED. Specifically always telephone us to confirm the bank account details we provide in any email communications. Despite any COVID-19 limitations placed on services, we will not deviate from these money transfer processes and you should not deviate from them either.

6. Please ensure that if you are required to send us anything by post that you allow for possible postage delays (contact us if in any doubt about dates we may need documents by). Where available, consider using posting methods that have online delivery tracking.

7. Please advise us immediately if you have any other concerns or believe there are any other areas or issues we need to address.

8. If you foresee any factor or circumstance that you know will or may impact on your transaction or your ability to comply with any of the above or your ability to remain in contact with us over any potential closure periods, please urgently advise our office so that arrangements can be made.

9. If our office is required to close at any time, we will notify you of the best phone numbers to use – until then you should continue to call us on our practice’s known verified phone numbers.

We have taken every reasonable measure that we can to ensure that you will have continued access to members of our staff during any future closure. We cannot guarantee that there will not be delays or impacts on your transaction as a result of the evolving situation. However, please ensure that you keep in regular contact with our office and diarise all relevant dates in more than one location.